Norton’s of La Zenia
Bad business ethics?
Has anyone else come across this scenario?
Seven weeks ago we ordered an 1.9 dish; installation only, as we were supplying our own box, we were told to come to the office to pay 100 euro’s deposit, at the office our deposit was taken and a receipt was given and we were told it would be five weeks for the installation and a date was then given, HOWEVER at no time either verbally or written on the receipt were we told the deposit was NON refundable.
When we telephoned Norton’s three days prior to our installation date we were told that they had NO dishes and NO Lnb’s and they could not say when the installation of the dish would take place.
We told them we had waited long enough and wanted to cancel to which they said “fine” when we told them we would be in to collect our deposit, they then said sorry we have never given any deposits back and we will not.
On the day we cancelled with Norton’s we had a 1.9 dish installed from a company working on our Urb. From Benidorm, that were carrying spare dishes because they had so much work here (the company gave us a written guarantee for one year and answer the phone and reply to email straight away)
(Funnily enough the day after the installation was supposed to have happened and after we had already cancelled, the manageress of Norton's telephoned us to say they would be at our house to fit the concrete base)
After speaking to the manageress and explaining we only cancelled because they could not supply on the agreed date, she said she would speak to the director of Norton’s.
This was over seven days ago and still no reply from them, now I am wondering how many people are kept waiting for installations then cancel and never get their deposit back?
Please email me if you have experienced similar with this company
Bad business ethics?
Has anyone else come across this scenario?
Seven weeks ago we ordered an 1.9 dish; installation only, as we were supplying our own box, we were told to come to the office to pay 100 euro’s deposit, at the office our deposit was taken and a receipt was given and we were told it would be five weeks for the installation and a date was then given, HOWEVER at no time either verbally or written on the receipt were we told the deposit was NON refundable.
When we telephoned Norton’s three days prior to our installation date we were told that they had NO dishes and NO Lnb’s and they could not say when the installation of the dish would take place.
We told them we had waited long enough and wanted to cancel to which they said “fine” when we told them we would be in to collect our deposit, they then said sorry we have never given any deposits back and we will not.
On the day we cancelled with Norton’s we had a 1.9 dish installed from a company working on our Urb. From Benidorm, that were carrying spare dishes because they had so much work here (the company gave us a written guarantee for one year and answer the phone and reply to email straight away)
(Funnily enough the day after the installation was supposed to have happened and after we had already cancelled, the manageress of Norton's telephoned us to say they would be at our house to fit the concrete base)
After speaking to the manageress and explaining we only cancelled because they could not supply on the agreed date, she said she would speak to the director of Norton’s.
This was over seven days ago and still no reply from them, now I am wondering how many people are kept waiting for installations then cancel and never get their deposit back?
Please email me if you have experienced similar with this company
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