I paid for a car hire in Cyprus for my holidays in July but when I arrived Decode had not paid the rental company. I had to payout a second time to get the car. Decode promised a refund but are now saying 3 months on that they are unable to refund as their systems will not let them and I should blaim through my bank. I am not getting very far with that as I paid by debit card not credit card. What can I do Decode owe me £578.66. I am at my wits end.
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Although this is an old one, I have talked with our solicitor as we have been approached recently with a similar story. He said that it is possible to file a case in the Courts, but the problem is it would cost them a lot of money and time. His advice is if this type of scenario happens to anyone again is to present a denuncia at the Guardia Civil.
If the Guardia Civil does nothing we can send an official letter, which might drive the company to make some sort of offer.
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